YOU Have questions? We have answers.
What forms of payment do you accept?
- We accept all major credit cards, Apple Pay, Google Pay, Venmo, CashApp, or Cash on Delivery FOR LOCAL PICK UP ORDERS.
Can I buy a gift certificate?
- Of course! We offer them in several amounts. Purchase a gift certificate through our site and you’ll receive an email with all the details for redemption.
How does my order ship?
- Depending on what you choose at check out, your order will ship via USPS First Class (for very small packages), USPS Priority Mail, or UPS.
When will my order ship?
- We are currently shipping orders within 1-3 business days of receipt. Please understand that during the holidays, there may be a delay.
How long will it take my order to arrive?
- Once your order ships, USPS or UPS should provide an estimated arrival date. Please keep in mind that carrier related delays may occur that are outside our control. Additionally, there are always delays in transit time during the busy holiday seasons.
Will my order ship plastic-free?
- We use primarily paper-based packing materials.
Do you include a receipt in the box?
- To minimize paper consumption, we don’t include a receipt.
Can a card be included if I’m sending a gift?
- Of course! If the product is designated as a gift, there will be a gift note box that you can type in before you add the item to your cart. Or you can add a note on the bottom of the cart page at check out. Either way, we’ll include a card in the order. Missed the places to add a note? No worries! Just send us a quick email at info@roseharmonycandles.com with your order number and the note you’d like us to include.
What if I want to order multiple gifts?
- We’re happy to ship as much as you’d like to one location and always offer free US shipping over a certain amount (see the top bar for details). We kindly ask that you place one order for each shipping address.
Can I buy Rose Harmony products locally?
- We love it when folks support our retail partners! Check our Store Locator to find one close to you. Please keep in mind that not all stores carry all of our products, so we suggest reaching out in advance if you are looking for something specific.
Can I pickup my order?
- Yes! Please select the local pick up option at check out.
What if I need to change the shipping address?
- Send us a quick email to info@roseharmonycandles.com with your order number and the new shipping address and we would be happy to update your order.
My order says delivered but I never received it. What do I do?
- First, please know that this happens more often than you would think. We would ask that you start by waiting a few days. Often, a package will get scanned as delivered in error and it will appear after getting marked as delivered.
- Second, check with your neighbors, your apartment building office, or any central place the package could have been left. Sometimes it is delivered just a door or two down. When it doubt, try to ask the delivery person if they remember where the package was left or if they may have returned it to the post office or to UPS to be picked up.
- If neither of those options are successful, please email us at info@roseharmonycandles.com with your order number and a quick note of what you have tried so we can see what we can do to help.
Do you accept returns?
- Due to the nature of our products, we cannot accept returns. If you have any concerns about anything you received, please email us at info@roseharmonycandles.com as we would like the opportunity to make it right.
My items were damaged in transit
- While we can’t be responsible for items damaged in transit, please email us with the details and photos so we can try to make it right – info@roseharmonycandles.com.
Are your products packaged in plastic?
- At the moment, the only products we have that are packaged in plastic are our room and carpet deodorizer (both 1 and 17 oz), and our bath salt soak (both 1 and 2 oz).
- All products are recyclable but regulations vary, so please verify locally before recycling.
- Note that not all frosted glass is recyclable. We source bottles that are painted to appear frosted instead of chemically treated so they can be recycled.
- We also encourage purchases of our bulk products to reduce single use plastics.
Are all your products handmade?
- Yes, everything you see on our website is handcrafted by Taylor.
- We love partnering with fellow small businesses for projects that are outside of our area of expertise. Please send us an email at info@roseharmonycandles.com if you’re interested in a collaboration.
Is there a list of ingredients?
- Each product page and package has a full ingredient list.
Are your products organic?
- We choose certified organic ingredients whenever possible and some of our products contain 100% organic ingredients; however, we do not yet have our organic certification.
Are your products cruelty-free?
- Yes! We are in the process of being certified as cruelty-free with Leaping Bunny. We do not participate in any animal testing nor do any of our suppliers.
Are your products vegan?
- A large number of our products are vegan; however, we do use honey and goat milk in a few products. PLEASE CONTACT US AT INFO@ROSEHARMONYCANDLES.COM IF YOU HAVE ANY QUESTIONS.
Are your products gluten-free?
- A large number of our products are GLUTEN-FREE; however, we do use OATS and goat milk in a few products. PLEASE CONTACT US AT INFO@ROSEHARMONYCANDLES.COM IF YOU HAVE ANY QUESTIONS.
Are your products nut-free?
- A large number of our products are NUT-FREE; however, we do use COCONUT APRICOT CREME WAX AND ALMOND OIL IN SOME OF OUR PRODUCTS. PLEASE CONTACT US AT INFO@ROSEHARMONYCANDLES.COM IF YOU HAVE ANY QUESTIONS.
Do you offer bulk discounts?
- If you are ordering a large quantity of items for your offiCE, BRIDAL PARTY, ETC. please email AT INFO@ROSEHARMONYCANDLES.COM and we can CUSTOMIZE A PLAN TO FIT YOUR BUDGET.
I have a question that isn’t answered here…
- Email us anytime at info@roseharmonycandles.com